Rockford Airport Taxi
What time should I put on the form if my pick up is an Airport?
You should input your arrival time, we do track your flight and we know when there are changes.
When do I expect my credit card to be charged?
Your credit card will be charged on the day of the service, right before we dispatch the car to your location.
What is your cancellation policy?
For Sedan Or SUV: If you choose to cancel your reservation we require that you do so at least 2 hours in advance. otherwise you will be charged for the full amount of your trip. For Stretch Limos and Stretch SUVs: If you choose to cancel your reservation we require that you do so at least 24 hours in advance. otherwise you will be charged for the full amount of your trip.
Can I pay cash for my car service?
Absolutely, Once you pay cash, the driver will notify us and we will void the credit card charge.
How many people can fit in a Sedan?
Maximum passengers in a sedan is 4 passengers
How many passengers can we fit i an SUV?
The maximum passengers that an SUV can fit is 7 passengers
What should I do to locate my driver once I land at O'hare or Midway Airport?
Before you call 815-200-9604, make sure you are ready to go. Do not call if you are still in the plane or waiting on your luggage. Once at the Airport, please follow these instructions when arriving at the Airport: 1) Whether you checked luggage or not, please proceed to the baggage claim level. 2) Once you have all of your pieces of luggage, please call us at 815-200-9604 3) Our dispatcher will ask for your last name, and will then tell you the door number to exit to meet your driver. 4) To help you find your vehicle, you will be given a description of it along with its license plate number. 5) Please be aware that Airport regulations require livery vehicles to remain in a holding lot until we have heard from the passenger, so it may take anywhere from 5-15 minutes for the car to reach you. If you have booked a greeter at the airport then you will find him at your baggage claim carrousel.
What is the Airport procedure if I booked an inside meet and greet?
Whether you checked luggage or not, please proceed to the baggage claim level and go towards your flight baggage caroussel. You should see a greeter with a sign that has your name on it. The greeter will take care of the rest. Simple as that. if you don’t see your greeter at the baggage claim, please call us immediately at 815-200-9604.
Do you guys go out of state?
Yes, we can take you anywhere. Our rate is $2 per mile for out of state trips.
How do I update / Change my reservation?
If you would like to change or update your reservation you can send us an email at: info@rockfordlimo.net with your reservation number and what would you like to change in your reservation, or you can call us at: 815-200-9604
How do I cancel my reservation?
For Sedan Or SUVs If you choose to cancel your reservation we require that you do so at least 2 hours in advance. otherwise you will be charged for the full amount of your trip. For Stretch Limos and Stretch SUVs: If you choose to cancel your reservation we require that you do so at least 24 hours in advance. otherwise you will be charged for the full amount of your trip. To cancel your trip you can either send us an email at: info@rockfordlimo.net or call us at: 815-200-9604. VERY Important: IF you do not see your driver at the pick-up point established on your reservation DO NOT LEAVE the spot before calling our office (IT IS THE CUSTOMER’S RESPONSIBILITY TO CALL US, must call 815-200-9604 provided on your confirmation). If you LEAVE THE PICK-UP LOCATION without calling us you will be CHARGED for the full price of the ride contracted. All efforts to contact a customer via cell numbers and all other contact information will be made before our driver is released and a trip is deemed “NO SHOW” reservation.
How can I obtain a receipt for my charges?
A1 Rockford Limo will email your receipt for both credit card charges and cash payments.